Foreword and Preface


Jeanne Ross


Nils Urbach and Maximilian Röglinger



Introduction to Digitalization Cases: How Organizations Rethink their Business for the Digital Age

Nils Urbach and Maximilian Röglinger


Part I    Digital Disruption

Enabling Digital Transformation through Robotic Process Automation at Deutsche Telekom

Manfred Schmitz, Christian Dietze and Christian Czarnecki

Airline Application Security in the Digital Economy: Tackling Security Challenges for Distributed Applications in Lufthansa Systems

Oscar Mateu Ripolles, Balázs Somoskői, Stefan Spahr, Erkuden, Rios, Jacek Dominiak, Tamás Cserveny, Péter Bálint, Peter Matthews, Eider and Victor Muntés-Mulero

Digital Technologies for Ordering and Delivering Fashion: How Baur Integrates the Customer’s Point of View

Daniel Baier, Alexandra Rese, Nikita Nonenmacher, Steve Treybig and Benjamin Bressem

Applying Sound-Based Analysis at Porsche Production: Towards Predictive Maintenance of Production Machines Using Deep Learning and Internet-of-Things Technology

Matthias Auf der Mauer, Tristan Behrens, Mahdi Derakhshanmanes, Christopher Hansen and Stefan Muderack


Part II   Digital Business

Industry 4.0 Enabling Smart Air: Digital Transformation at KAESER COMPRESSORS

Maximilian Bock, Martin Wiener, Ralf Gronau and Andreas Martin

Dual-Track’s Strategy for Incumbent’s Transformation: The Case of Danske Bank Adopting a Platform Business Model

Kalina Staykova and Jan Damsgaard

Digitalization Partnership: How GKN Established a Digital Platform with 3YD to Realize the Disruptive Potential of Metal Additive Manufacturing

Klaus Wildhirt, Claudius Seidel, Udo Bub, Markus Josten and Stephan Kühr

Socio-Technical Complexity in Digital Platforms: The Revelatory Case of Helix Nebula – The Science Cloud

Michael Blaschke

Sitecore: Retaining Technological Leadership through Digital Tech Acquisitions

Stefan Henningsson and Nishu Nishu

Development of Strategies and Transformation Paths for Structured and Targeted Digital Change: The Case of the Presbyterian Church of Ghana Trinity Congregation

Sylvester Tetey Asiedu and Richard Boateng

Creating a Digital Consulting Solution for Project Management Assessments at Dr. Kuhl Unternehmensberatung: Development and Initial Demonstration of a Fully Automated Asset-based Consulting Approach

Volker Nissen, Jochen Kuhl, Hendrik Kräft, Henry Seifert, Jakob Reiter and Jim Eidmann

Building a Digitally Enabled Future: An Insurance Industry Case Study on Digitalization

Janina Weingarth, Julian Hagenschulte, Nikolaus Schmidt and Markus Balser


Part III Digital Transformation

Digital Transformation of ABB through Platforms: The Emergence of Hybrid Architecture in Process Automation

Johan Sandberg, Jonny Holmström and Kalle Lyytinen

Digitalization of Information-Intensive Logistics Processes to Reduce Production Lead Times at ENGEL Austria GmbH: Extending Value Stream Mapping with Subject-Oriented Business Process Management

Christoph Moser and Karel Říha

Digitalization in Public Services: Process Automation and Workforce Management at BruderhausDiakonie, a Social Services Organization

Thomas Deelmann and Ulrich Müller

Digital Health Innovation Engineering: Enabling Digital Transformation in Healthcare: Introduction of an Overall Tracking and Tracing at the Super Hospital Aarhus Denmark

Sven Meister, Anja Brumann and Wolfgang Brumann

Digital Transformation in Healthcare: How the Potential of Digital Health is Tackled to Transform the Care Process of Intensive Care Patients across all Healthcare Sectors

Charlotte Vogt, Martin Gersch, Claudia Spies and Konrad Bengler

Data Innovation @ AXA Germany: Journey towards a Data-Driven Insurer

Alexa Scheffler and Christian Paul Wirths

Volkswagen Education Lab: Accelerating the Digital Transformation of Corporate Learning

Matthias Wildgrube, Nils Schaupensteiner and Jan Wehinger

Navigating through Digital Transformation Using Bimodal IT: How Changing IT Organizations Facilitates the Digital Transformation Journey at Deutsche Bahn Vertrieb GmbH

Lea Fortmann, Ingmar Haffke and Alexander Benlian

How the US Federal Communications Commission Managed the Process of IT Modernization

Kevin Desouza, James S. Denford and Rashmi Krishnamurthy